Create high performing teams that
break down silos by focusing on the customer.
Enable disparate functions to collaborate and solve problems that hinder performance.
Team of Teams
Teams perform at their best when they are empowered to drive change and work collaboratively.
Our change simulations take cross-functional teams through a series of immersive, interactive experiences that highlight the inefficiencies of working in silos. They make key decisions together, taking ownership of issues that impact their performance and define the ways of working more effectively together.
For teams to work more collaboratively, they need to think in terms of business processes rather than functions and jobs. This creates greater appreciation for the daily challenges that others in the organisation face and how improved collaboration delivers performance gains.
Through the simulation exercises, teams and individuals learn to
Adapt quickly to “real-life” workflow challenges
Prioritise work to focus on customer needs
Create flexible process maps, understood across departments
Conduct root cause analysis and manage change, in ways that create involvement and ownership
These simulations benefit any organisation working in silos, or experiencing consistent change.
“It was well structured and each step in the simulation helped us gain knowledge and apply new tools to gradually achieve the overall performance of the team and learn how to think about processes rather than functions.”
What does it look like and how does it work?
Our flagship change simulation (TCS) drops participants into a dysfunctional business. They encounter bureaucratic systems, ineffective processes, and poor productivity. They experience, first-hand, the pressures and challenges of working in a constrained business environment and have to work together to bring about change. Their challenge is to rebuild the business, working against time and financial constraints to achieve tough commercial and customer satisfaction objectives.
These 1-2 day, facilitated programmes take participants through multiple business cycles, where success depends on delivering customer orders on time and to budget. Every idea for improvement is tried and tested, to see what impact it has on customer satisfaction, sales, and profitability. Each action cycle is followed by immediate feedback and results analysis, which inform subsequent cycles that build an iterative learning experience and translates directly to the workplace.